Career success through the Social Mobility Pledge: Rebecca Wright, Head of Client Servicing

Please note this blog post was published over 12 months ago and so may not include the most up-to-date information, for example where regulation around investing has changed.

Career success through the Social Mobility Pledge: Rebecca Wright, Head of Client Servicing

Throughout our business, we are committed to giving young people the opportunity to progress. That’s why we were one of the first businesses to sign the Social Mobility Pledge.

Becoming a Social Mobility Pledge accredited employer demonstrates commitment to accessing and progressing talent from all backgrounds. The Pledge was launched by Justine Greening MP and the Harrison Centre for Social Mobility in Spring 2018, and over two million UK employees are now covered.

Over the coming weeks we’ll be taking a look at how our commitment to social mobility over the years has helped to support career progression in our business.

Rebecca Wright, Head Of Client Servicing

I joined True Potential in 2015. Before that I had been working in telesales and I saw an opportunity to join True Potential just at the time that the company was beginning to grow the Auto Enrolment (AE) department.

My role at the time involved speaking to businesses across the country to discuss their pension obligations and booking them in for technology demonstrations of our AE service.

I’m now responsible for a team who collectively service over 200,000 clients. The role includes making sure that all clients receive a high-quality service from True Potential beginning on the first day they open an account with us. My job also involves keeping staff up to date on all developments in the True Potential group to enable them to communicate effectively with clients and continue to educate clients on our technology.

When I joined True Potential, I had no experience in financial services but thanks to the support given by my manager and by other members of staff in the office, this wasn’t something that held me back. I was able to learn all of the information relevant to my role including how to use and demonstrate True Potential technology. That then led to me learning more about the group and taking on more responsibly in my department, culminating in me running that department and eventually into my current role looking after customer service for all True Potential head office clients.

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