Meet Our Support Team – Cristian Woodhouse

At True Potential Investor we know that finances can be tricky to deal with. The amount of jargon and rules and regulations can make it an unnecessary headache. We believe that managing your investment(s) should be easy and that’s why we offer all of our clients a variety of ways to access our support team so they can assist you with any queries you may have.

We’d like to introduce you to Cristian Woodhouse, our Senior Support Adviser for True Potential Investor, so that he can give you an insight into what support is available, how to gain access to this and when.

If a client requires support, how can they get in touch with the team?

Clients can get in touch with the True Potential Investor Support Team by phone, email or via our Live Chat option which can be found on our website. If you require some assistance while navigating through our plan and invest process, we now also have a live video chat option that allows you to speak to one of our team. If you choose to contact us via this option, do be aware that although you can see the team member you’re speaking with, they cannot see you.

When is support available?

You can reach a member of the True Potential Investor Support Team between the hours of 8am-8pm Monday-Friday.

What are the most common questions you’re asked by clients?

We’re often asked quite an array of questions however some are more common than others. For example, we often get asked for assistance logging in, telling them how to navigate through True Potential Investor and answering any queries they may have to enable them to make an informed decision on their investments.

What is the most unusual question you’ve been asked?

Most questions we are asked we are able to answer or to put the client in the right direction, however we have had a few questions that have taken us by surprise such as, ‘will the state pension still be here when I retire? If so, will this be directly linked to inflation and exactly how can I plan this into my retirement income using my current earnings?’

Are there any questions you can’t answer? If so, why?

The True Potential Investor support team cannot give any investment or tax advice. This is because True Potential Investor is a direct proposition.

What do you enjoy about your job?

There are many aspects I enjoy, but I’d say the most enjoyable part is dealing with clients on a daily basis, and the satisfaction and gratitude of our clients when we help them resolve any issues they may have encountered.

Anything else you think our clients might like to know?

If you have any investments elsewhere, you may want to transfer them across to True Potential Investor. For doing this, we offer a gift of up to £500 to be added to your investment. Please contact the team on 0800 046 8007 for details.

For more information on our products and services, please contact our dedicated support team, on the number above, who will be more than happy to help.